This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from boneleafskincare.com.
Last Modified:
1. Who we are
Boneleaf Skincare (“we”, “us”, “our”) operates the Boneleaf Skincare online store (the “Site”). This Privacy Policy explains how we collect, use, and share your information when you visit or make a purchase from the Site.
By using the Site, you agree to the collection and use of information in accordance with this Policy.
2. Information we collect
We collect two broad types of information:
2.1 Information you provide directly
When you interact with our Site, you may provide us with:
- Account information: name, email address, password.
- Order and billing details: shipping address, billing address, phone number, order history.
- Payment information: card details or other payment data processed by our payment providers (we do not store full card numbers).
- Communication content: emails, form submissions, reviews, and messages you send us.
- Marketing preferences: newsletter subscription status and your communication preferences.
2.2 Information collected automatically
When you visit or use the Site, we may automatically collect:
- Device and usage data: IP address, browser type, operating system, device identifiers, pages viewed, time and date of visits, links clicked, and referring URLs.
- Cookies and similar technologies: small data files stored on your device that help us remember your preferences, understand how you use the Site, and improve our services.
You can control cookies through your browser settings, but disabling cookies may affect how the Site functions.
3. How we use your information
We use the information we collect for the following purposes:
- To operate and maintain the Site
Including processing your orders, managing your account, and providing customer support. - To process payments and fulfill orders
To manage billing, payment authorization, shipping, returns, and refunds. - To communicate with you
Including order confirmations, shipping updates, security alerts, and responses to your inquiries. - To personalize your experience
Such as remembering your preferences and recommending products that may interest you. - For marketing and promotional purposes
With your consent where required, we may send you emails about new products, offers, or updates. - For security and fraud prevention
To protect the Site, our business, and our customers from fraudulent or unauthorized activity. - To comply with legal obligations
Including record-keeping, responding to lawful requests, and enforcing our terms.
4. Legal bases for processing (for visitors from the EU/UK)
If you are in the European Economic Area (EEA) or the United Kingdom (UK), we process your personal data based on one or more of the following legal bases:
- Performance of a contract: To provide the products or services you request (such as processing an order).
- Legitimate interests: To improve the Site, prevent fraud, and support our business operations, when these interests are not overridden by your rights.
- Consent: For certain marketing activities or optional cookies, where you have given consent.
- Legal obligations: To comply with applicable laws and regulations.
5. How we share your information
We do not sell your personal information. We may share your information in these limited cases:
- Service providers
With third-party vendors who perform services on our behalf, such as:- Payment processors
- Shipping and delivery partners
- Website hosting and analytics providers
- Email and marketing service providers
- Business transfers
If we are involved in a merger, acquisition, sale of assets, or similar transaction, your information may be transferred as part of that process. - Legal and safety requirements
We may disclose information if required to do so by law, or if we believe such action is necessary to:- Comply with legal obligations
- Protect our rights, privacy, safety, or property
- Prevent, detect, or investigate fraud or security issues
- With your consent
We may share your information with third parties when you explicitly direct us to do so.
6. Cookies and tracking technologies
We may use cookies, web beacons, and similar technologies to:
- Keep you signed in
- Remember items in your cart
- Analyze traffic and usage trends
- Tailor content and marketing
You can manage cookies in your browser settings. Some browsers also allow you to send “Do Not Track” signals; our response to such signals may vary depending on technical limitations and applicable laws.
7. Data retention
We retain your information only as long as necessary for the purposes described in this Policy, including:
- For as long as you have an account with us
- For as long as we need to process and fulfill your orders
- For as long as required to meet legal, accounting, or reporting obligations
When your information is no longer needed, we will delete or anonymize it, subject to any legal requirements.
8. Data security
We use reasonable technical and organizational measures to protect your information against unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or method of electronic storage is completely secure, so we cannot guarantee absolute security.
9. Your rights and choices
Depending on your location and applicable laws, you may have the right to:
- Access the personal information we hold about you
- Update or correct inaccurate or incomplete information
- Delete certain information, subject to legal obligations
- Object to or restrict certain types of processing
- Withdraw consent for processing based on consent (for example, marketing emails)
- Portability: request a copy of your information in a usable format in some cases
To exercise your rights, contact us using the details in Section 12. We may need to verify your identity before responding.
9.1 Marketing communications
You can opt out of marketing emails at any time by:
- Clicking the “unsubscribe” link in our emails, or
- Contacting us using the information in Section 12.
Please note that you may still receive transactional or service-related messages, such as order confirmations and account notices.
10. Children’s privacy
Our Site is not directed to children under 13, and we do not knowingly collect personal information from children under 13 (or a higher age where required by local law). If you believe a child has provided us with personal information, please contact us so we can take appropriate action.
11. International data transfers
If you access the Site from outside the country where our servers are located, your information may be transferred, stored, and processed in other countries, which may have different data protection laws. Where required, we implement appropriate safeguards to protect your information when it is transferred internationally.
12. Contact us
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, you can contact us at:
Boneleaf Skincare
Email: shop@boneleafskincare.com
13. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or for other operational reasons. When we make changes, we will update the “Last updated” date at the top of this page. Changes are effective when posted on the Site.
Your continued use of the Site after any changes means you accept the updated Privacy Policy.